Stock and Despatch Information
WE AIM TO DISPATCH IN STOCK PRODUCTS NEXT WORKING DAY. During busy periods this might extend to 2-3 working days.
30 Plug Packs are kept in stock and are normally despatched within 1-2 working days of the order being placed
Occasionally we might temporialy sell out of a particular species but will be in the process of packing more stock. We don’t class this as a ‘Back Order’ (see below), as we aware of the low stock level and have taken steps to produce a new batch of plugs. When this is the case the new plugs will be ready for despatch within 7 days of the order being placed. When your order is placed we will contact you via email immediately if there will be a slight delay in despatching your order.
Larger quantites of plugs: 300, 600, 900, 1200 are packed individually to order
This takes 7 to 14 days depending upon the species and also our workload at the time. As soon as the order is placed we will contact you via email with a despatch date.
We regulary rotate our stock to keep the mycelium at the peak of it’s vitality, and also to give our customers a 6 month use-by-date on their purchase.
These occur when we have sold out of a particular species, and it will be at least 7 days before the item is back in stock. When your order is placed we will contact you via email informing you when the item will be back in stock, and give you the option of waiting for the whole order, or having the back ordered item sent on when it is ready.
United Kingdom via Royal Mail, 1st or 2nd Class for orders up to 2kg in weight.
Above 2kg we use iPost Parcels which is a Next Day tracked service, with a 1 hour delivery window notified by email or SMS on the morning of the delivery. This is a signature optional service, so please advice a safe place, or if the delivery can be left with a neighbour, in the Order Notes box on the Checkout Page.
Europe via Royal Mail International Standard for orders up to 2 kg in weight. This service cannot be tracked online. If you would like to use a tracked delivery service, please contact us before placing your order. For orders weighing above 2 kg, the shipment is via UK Mail, and will be delivered locally by DHL in Europe and by Nighltine in the Rep. Ireland. This is a fully tracked service for shipments up to 25kg. Delivery times vary from 3-5 working days depending upon where the order is being sent.
Worldwide via Royal Mail International Standard up to 2kg in weight. Please contact us for a delivery price.