Delivery Info

Stock and Dispatch Information

Plug Spawn, DIY Log Kits and Oyster Mushroom Growing Kits

We regulary rotate our stock to keep the mycelium at the peak of it’s growth potential, and also to give our customers a 6 month use-by-date on their purchase.

WE AIM TO DISPATCH IN STOCK PRODUCTS NEXT WORKING DAY.  During busy periods this might extend to 2-3 working days. 30 Plug Packs are kept in stock and are normally despatched within 1-2 working days of the order being placed.

Occasionally we might temporialy sell out of a particular species but will be in the process of packing more stock as we aware of the low stock level and have taken steps to produce a new batch of plugs.  When this is the case the new plugs will be ready for despatch within 7 days of the order being placed.  When your order is placed we will contact you via email immediately if there will be a slight delay in dispatching your order.

300, 600, 900, 1200 Plugs are Made Individually To Order

This takes 5 to 15 working days depending upon the species and also our workload at the time.  As soon as the order is placed we will contact you via email with a dispatch date.

Back Orders

These occur when we have sold out of a particular product, and it will be around  7 days before the item is back in stock.  When your order is placed we will contact you via email informing you when the item will be back in stock and ready for delivery.

If your order contains both in-stock products and back-ordered products, to keep delivery costs down it is our policy to wait for the back-orderd product and send the whole order together.  Please contact us via telephone or email to discuss seperate delivery options.

Sawdust Spawn – In-Stock Products

WE AIM TO DISPATCH IN STOCK PRODUCTS NEXT WORKING DAY.  During busy periods this might extend to 2-3 working days.

Back Orders

These occur when we have sold out of a particular product, and it will be around  7 days before the item is back in stock.  When your order is placed we will contact you via email informing you when the item will be back in stock and ready for delivery.

If your order contains both in-stock products and back-ordered products, to keep delivery costs down it is our policy to wait for the back-orderd product and send the whole order together.  Please contact us via telephone or email to discuss seperate delivery options.

Sawdust Spawn – Made-To-Order Products

Shortly after your order is placed we will contact you via email with a dispatch time.  Average turnround time is 10 to 15 working days.

If your order contains both in-stock products and made-to-order products, to keep delivery costs down it is our policy to wait for the made-to-order product(s) and send the whole order together.  Please contact us via telephone or email to discuss seperate delivery options.

 


Delivery Methods and Locations

  If you would like to check the shipping cost, add the items to the basket then go to checkout and select ‘calculate shipping’ and the cost will be returned before the order is completed.

United Kingdom via Royal Mail, 1st or 2nd Class for orders up to 2kg in weight.
Above 2kg we use iPost Parcels which is a Next Day tracked service, with a 1 hour delivery window notified by email or SMS on the morning of the delivery.  This is a signature optional service, so please advice a safe place, or if the delivery can be left with a neighbour, in the Order Notes box on the Checkout Page.

Europe via Royal Mail International Standard for orders up to 2 kg in weight.  This service cannot be tracked online.  If you would like to use a tracked delivery service, please contact us before placing your order.  For orders weighing above 2 kg, the shipment is via UK Mail, and will be delivered locally by DHL in Europe and by Nighltine in the Rep. Ireland.  This is a fully tracked service for shipments up to 25kg.  Delivery times vary from 3-5 working days depending upon where the order is being sent.

Worldwide via Royal Mail International Standard up to 2kg in weight.  Please contact us for a delivery price.