Delivery Info

Stock and Dispatch Information


WE ARE EXPERIENCNG A LARGE VOLUME OF CHRISTMAS ORDERS.

THE 4 POINTS BELOW ARE OUR CURRENT SERVICE LEVEL:


SAWDUST SPAWN: Current dispatch time is 2-3 weeks


PLUG SPAWN & KITS: Current dispatch time up to 14 days


CULTIVATION SUPPLIES: (Bags, Substrates, etc.) dispatched in 5-7 DAYS IF THE ORDER CONTAINS ONLY THESE PRODUCTS


LIQUID MYCELIUM: dispatched in 5-7 DAYS IF THE ORDER CONTAINS ONLY THESE PRODUCTS


THE INFO BELOW IS NOT CURRENT AND SHOULD BE IGNORED FOR THE TIME BEING. THANKS.


Plug Spawn, DIY Log Kits and Oyster Mushroom Growing Kits

We regulary rotate our stock to keep the mycelium at the peak of it’s growth potential, and also to give our customers a 6 month use-by-date on their purchase.

WE AIM TO DISPATCH IN STOCK PRODUCTS IN 1 to 3 WORKING DAYS.  During busy periods this might extend to 5 working days. 30 Plug Packs are kept in stock and are normally despatched within 1-2 working days of the order being placed.

Occasionally we might temporialy sell out of a particular species but will be in the process of packing more stock as we aware of the low stock level and have taken steps to produce a new batch of plugs.  When this is the case the new plugs will be ready for despatch within 7 days of the order being placed.  When your order is placed we will contact you via email immediately if there will be a slight delay in dispatching your order.

300, 600, 900, 1200, 1500 Plugs are Made Individually To Order

This takes 5 to 15 working days depending upon the species and also our workload at the time.  As soon as the order is placed we will contact you via email with a dispatch date.

Back Orders

These occur when we have sold out of a particular product, and it will be around  14-21 days before the item is back in stock.  When your order is placed we will contact you via email informing you when the item will be back in stock and ready for delivery.

If your order contains both in-stock products and back-ordered products, to keep delivery costs down it is our policy to wait for the back-orderd product and send the whole order together.  Please contact us via telephone or email to discuss seperate delivery options.

Sawdust Spawn: In-Stock Products

WE AIM TO DISPATCH IN STOCK PRODUCTS IN 1 to 3  WORKING DAYS.  During busy periods this might extend to 5 working days.

Back Orders

These occur when we have sold out of a particular product, and it will be around  14-21 days before the item is back in stock.  When your order is placed we will contact you via email informing you when the item will be back in stock and ready for delivery.

If your order contains both in-stock products and back-ordered products, to keep delivery costs down it is our policy to wait for the back-orderd product and send the whole order together.  Please contact us via telephone or email to discuss seperate delivery options.

Sawdust Spawn: Made-To-Order and Pre-Order Products

Shortly after your order is placed we will contact you via email with a dispatch time.  Average turnround time is 10 to 15 working days.

If your order contains both in-stock products and made-to-order/pre-order products, to keep delivery costs down it is our policy to wait for the made-to-order product(s) and send the whole order together.  Please contact us via telephone or email to discuss seperate delivery options.


Delivery Methods and Locations

ORDERS TO THE EU ARE CURRENTLY LIMITED TO BELOW 2 KG IN WEIGHT TO AVOID COMPLEX EXPORT PAPERWORK.

If you would like to check the shipping cost, add the items to the basket then go to checkout and select ‘calculate shipping’ and the cost will be returned before the order is completed.

Below 2kg we use Royal Mail’s 24 and 48 tracked servcice for orders up to 2kg in weight.

EU orders are sent using Royal Mail International Tracked which will be delivered in the country of destination by the national postal service.  Spawn does not attract import duties or VAT, but other items ordered may attract VAT and duties, so please check with your relevant authority for more details as each country has differnt rules.

Above 2kg we use DHL Parcels which is a Next Day tracked service, with a 1 hour delivery window notified by email or SMS on the morning of the delivery.  This is a signature optional service, so please advice a safe place, or if the delivery can be left with a neighbour, in the Order Notes box on the Checkout Page.