Order Dispatch Times vary with the type of product ordered and current workload
Current times are displayed using info panels on product category and individual product pages
These occur when we have sold out of a particular product, and it will be around 14-21 days before the item is back in stock. When your order is placed we will contact you via email informing you when the item will be back in stock and ready for delivery.
If your order contains both in-stock products and back-ordered products, to keep delivery costs down it is our policy to wait for the back-orderd product and send the whole order together. Please contact us via telephone or email to discuss seperate delivery options.
DELIVERY METHODS AND LOCATIONS
NON-SPAWN ORDERS TO THE EU ARE LIMITED TO 2KG MAXIMUM WEIGHT
EU orders are sent using Royal Mail International Tracked which will be delivered in the country of destination by the national postal service. Items ordered may attract VAT and duties, so please check with your relevant authority for more details as each country has different rules.
If you would like to check the shipping cost, add the items to the basket then go to checkout and select ‘calculate shipping’ and the cost will be returned before the order is completed.
Shipments below 2kg we use Royal Mail’s 24 and 48 tracked servcice for orders up to 2kg in weight.
Shipments above 2kg we use DHL Parcels which is a Next Day tracked service, with a 1 hour delivery window notified by email or SMS on the morning of the delivery. This is a signature optional service, so please advice a safe place, or if the delivery can be left with a neighbour, in the Order Notes box on the Checkout Page.
Scottish Highlands and Islands above 2kg are handled by Menzies Distribution using a 48 hour delivery service.